It’s been our sad experience that many organizations, not yours (tongue in cheek), seek ISO registration because their customers require it. Efforts are deployed to build a quality management system (QMS) which typically means produce a ton of documents that will pass a third-party audit.
TA DA!!!! We succeed where it counts! Yet the “system” just increased internal costs and the organization really did not improve and received very little real value, if any, from the effort.
What suppliers fail to recognize is the “whys” of a formal, disciplined quality management system (QMS) including the many benefits. Customers need, expect, hope, dream, wish, desire, etc., etc., etc. that the implementation process will assist in organizational improvements which nets an increase in process capability and improved customer confidence. Implemented QMS requirements have the ability to reduce variation which in turn can decrease costs, improve quality and on time delivery performance resulting in increased customer satisfaction.
What does this mean for you as a supplier? What do satisfied customers do? You got it.
APEX utilizes a simple yet direct approach in helping suppliers “get there”. Working hand-in-hand with organizational process owners’ maps are developed of the systems, at appropriate levels for the organization, which helps the business “see” their processes. By considering the various types of controls for those identified processes, APEX guides and coaches the organization on the appropriate and cost-effective methods used to ensure process control and stability. Implemented measures are also developed so leaders know when processes begin to drift. The data results help to proactively apply needed resources to maintain QMS effectiveness and make any needed changes to the maps, methods or measures to improve.
Maps, Methods, Measures with leadership oversight, data review, and direction is a proactive approach in helping businesses achieve organizational effectiveness, and since your business is improving, you might as well get registered with a system that is producing results. Makes sense, right?
This is a one size fits one approach. APEX is not a cookie cutter partner that re-sells previously developed maps, methods or measures then works to force your business into their paradigm. If you are seeking a partner to assist in your success, consider APEX, we’ll help you “get there”.